ADVICE & GUIDESKnow where you stand.
Know where you stand.
Know what to do next.
Practical starting points for reporting repairs, keeping records and understanding the guidance available.
FIRST STEPS
How to report a repair clearly
What to tell your landlord and how to keep a useful record.
Read the guide GETTING PREPAREDThe evidence worth keeping
A simple checklist for photos, repair reports and everyday impact.
Read the guide YOUR RIGHTSUnderstanding Awaab’s Law
Where to find the current rules for hazards in social housing.
Read the guideNeed support beyond a claim?You can contact Shelter, Citizens Advice or the Housing Ombudsman for relevant housing information and support.
LET’S FIND YOUR NEXT STEPYou’ve reported it.
You’ve reported it.
Now let’s talk about it.
Tell us what is happening in your home.
Check your eligibility
Council & housing association tenants · England