Council & housing association tenants in EnglandSecure online enquiries
dwellsideLEGAL
WEBSITE INFORMATION

Complaints information

Understanding who to contact and which process applies.

A concern about legal services

Dwellside Legal is a campaign website operated for Rees Clayton Solicitors Ltd. For an existing legal matter, raise concerns with the firm using the complaints procedure and contact details provided in your client documents.

Complaints procedureRead the firm’s published complaints handling procedure for its complaints contact, response process and further options. Use that procedure rather than the assessment form to make a complaint.

A complaint about your landlord

A housing repair complaint is separate from a complaint about a solicitor. Use your council or housing association’s complaints procedure for an unresolved housing issue. The Housing Ombudsman may be able to help.

Further information

Housing Ombudsman: help with a landlord complaint

General information for England. Reviewed 11 September 2026. Check the linked official guidance for updates.

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