Council & housing association tenants in EnglandSecure online enquiries

Housing issues How it works About us Advice & guides Contact Check your eligibility

LET’S UNDERSTAND YOUR SITUATION

Find your next step.

Start with a few details about your tenancy and the repairs. You can review your answers before sending your enquiry.

Secure online enquiry. Review your answers and consent before submitting them to Rees Clayton Solicitors.

Step 1 of 5Your tenancy

First, your tenancy.

This service is for council and housing association tenants with a rented home in England. Fields marked * are required.

Who do you rent your home from? *

A councilA housing associationA private landlordI own my homeI’m not sure

Is the property in England? *

YesNoI’m not sure

About your home.

Use the address of the property affected by the repairs.

Council or housing association name*

First line of the property address*

Second line of the address (optional)

Town or city*

Property postcode*

Do you still live at this property?*

When did your tenancy start? (optional)

Tell us about the repairs.

Select everything that applies. If you are unsure about a date, an approximate answer is fine.

What problems have you experienced? *

Damp & mouldLeaks & water damageHeating & hot waterStructural defectsElectrical faultsWindows & doorsPests & infestationsAnother repair problem

How long has the problem been happening?*

Have you told your landlord about it? *

YesNoI’m not sure

When did you first report it? (optional)

How did you first report it? (optional)

What is the position now?*

Do you have any photos or repair records? (optional)

Briefly describe the problem *

Please do not include medical records, bank details, identity documents or anyone else’s personal information. We can request supporting documents securely if needed.

An urgent repair cannot wait for a claim.Report immediate hazards to your landlord’s emergency repairs service. For immediate danger to life, contact the emergency services.

How could we contact you?

Tell us how you would prefer the team to respond to this enquiry.

First name*

Last name*

Telephone number*

Email address (optional)

Preferred contact method*

Preferred time (optional)

Is another solicitor already dealing with this repair issue?*

Check your answers.

You can change anything below before sending your enquiry.

I consent to Rees Clayton Solicitors using the information provided to assess and respond to this Dwellside Legal enquiry. I have read the privacy notice.

Read the privacy notice and costs and funding information. Sending an enquiry does not instruct Rees Clayton Solicitors or guarantee that a claim can be accepted.

Read our guides

YOU’RE IN CONTROL

A little clarity.
A practical next step.

The assessment helps organise the details that matter.

For council & housing association tenants
Properties in England
Review and edit your answers
No obligation to instruct a solicitor

Your answers are sent securely only when you choose “Send enquiry”. They are not stored in your browser after you leave this page.

No Win, No Fee*

Subject to eligibility and agreement terms. Read about costs and funding.

dwellsideLEGAL

Your home matters.
So does being heard.

A campaign website for
Rees Clayton Solicitors Ltd

Housing issues

Damp & mould Leaks & water damage Heating & hot water Structural defects Electrical faults Windows & doors

Taking the next step

Check your eligibility How a claim works No Win, No Fee Advice & guides Frequently asked questions Contact details

Good to know

For council and housing association tenants in England.

We do not accept private tenancy enquiries through this service.

About Dwellside Legal

Dwellside Legal is a campaign website operated for Rees Clayton Solicitors Ltd. Submitting an enquiry does not create a solicitor–client relationship or mean the firm has accepted instructions.

No Win, No Fee is subject to eligibility and the terms of a conditional fee agreement. Success deductions, insurance and exceptions will be explained before you agree to proceed. Read our costs and funding information. General information only; individual circumstances require advice.

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