A clear process.
A step at a time.

1. Tell us about your situation

   The starting point is your tenancy, the repairs and what you have reported to your landlord. Use the assessment to send your enquiry securely to Rees Clayton Solicitors.

2. Review the problem and your options

   For a live enquiry, the team would consider your circumstances and available records. This includes whether the service is suitable and whether a claim may be appropriate. Being able to complete a form is not confirmation of a valid claim.

3. Understand the costs before deciding

   If the case can be accepted, you would receive the proposed funding terms and client documents. Any success deductions, insurance and possible costs should be explained before you decide to instruct the firm.

4. Gather the evidence and contact the landlord

   Once instructed, your solicitor can consider the records, any inspection needed and the appropriate correspondence with your landlord. Keep reporting new or worsening defects through the landlord’s repair channels.

5. Work towards an appropriate resolution

   This may involve negotiations about repair works and compensation. Some cases need court proceedings. The approach and outcome depend on the evidence and individual circumstances.

Your choices matter

You can raise a repair issue or complaint with your landlord yourself. The Housing Ombudsman provides a free service and may be able to help with an unresolved social housing complaint. It is a different route from a court claim.