Explain what has happened
Name the room or area affected, describe the problem and say when you first noticed it. If it has happened before, include the earlier repair reference or appointment date.
Explain the practical impact
Tell the landlord if you cannot use a room or an essential facility. Make any urgency clear, including relevant household needs. You do not need to identify the technical cause of a defect.
Keep a copy
Save the report, any photographs you attach and the confirmation or reference you receive. If you report it by telephone, note the date, time, number called and what was agreed.
Follow up when necessary
If a promised visit does not happen or work does not resolve the issue, keep a record and report that too. A formal complaint is a separate step from a repair request; use the landlord’s published process if appropriate.
Do not delay reporting an urgent hazard.Use your landlord’s emergency repairs service where needed. For immediate danger to life, contact the emergency services.
If the issue remains unresolved
Keep the records together and seek advice about the next step. Depending on the circumstances, this may involve a complaint, the Housing Ombudsman or advice about a legal claim.
Further information
GOV.UK: repairs and maintenanceHousing Ombudsman: information for residentsGeneral information for England. Reviewed 11 September 2026. Check the linked official guidance for updates.